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GENERAL HELP
USEFUL NUMBERS
BLACKBERRY SUPPORT
CAR KITS/HANDSFREE |
If your question is not included within the following list, please contact our Mobile Internet & Data Help Desk on:
FREEPHONE 0845 873 7797
or Email: Data@cmc.uk.net |
| BLACKBERRY SUPPORT |
| Q: |
Can I use my BlackBerry abroad & will I get charged? |
| A: |
Yes you can, but if you travel overseas roaming charges apply for email, browsing and data services. To make sure you get your emails quickly, your BlackBerry device is always in contact with the data network when it is switched on and enabled. This uses about 10KB a day.
When you are roaming you are charged for this even if you do not send or receive any emails or browse the Internet on your BlackBerry. The cost depends on your BlackBerry roaming tariff, so if you would like to discuss the different options available please contact our Data Department.
If you don't want to get any data roaming charges, on your BlackBerry device go to: Main Menu > Manage Connections> Mobile Network Options> and set Data Services to Off When Roaming. |
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| Q: |
How do I restore my BlackBerry back to default? |
| A: |
Select Options, then Security Options, select General Settings, click the trackball to view menu and then see option Wipe Handheld. This will wipe all data stored on the handheld and re-set the device to factory settings.
NB: On some devices the path will be Options / Advanced Options and then Security |
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| Q: |
How do I set up my new BlackBerry (BIS Customers Only)? |
| A: |
Setting up a BlackBerry Internet Service account Online:
- Log on to www.o2email.co.uk
- Click on: Create New Account.
- Enter your IMEI and PIN number from the device. This can be found by going into the device's main menu and selecting Options. In here select Status. The PIN and IMEI is located at the bottom of this menu. The dots (.) do not have to be entered.
- The PIN and IMEI number will then be verified.
- You will now need to accept the product and license agreements.
- You will now proceed to enter your own required personal information to complete the registration process.
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| Q: |
How can I change my BlackBerry ringtone? |
| A: |
In the main menu of your device select profiles, scroll down and then select Advanced. Select the profile you would like to edit and you will then see all the different settings available to change. |
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| Q: |
How to transfer SIM contacts to the device? |
| A: |
On your BlackBerry, go to the Address Book, open it and press the menu button to see SIM Phone Book. Click SIM Phone Book. The list of your SIM contacts will appear.
- From here you have 2 options:You may choose to highlight one contact and click to ADD TO ADDRESS BOOK
or
- You can COPY ALL TO ADDRESS BOOK, if you have a great number of contacts.
If you have any further queries or would like assistance with a Blackberry BES installation, please contact our Data Department on 0845 8737797 for assistance. |
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